Repairing Devices Created Without The Steps Above (Prior to N-able N-central 2020.1).The 'ghosted' PCs will self register with the Customer ID specified above when they are first booted."C:\ProgramData\N-able Technologies\Windows Agent\config\ConnectionString_Agent.xml" If your N-able N-central version is 11.1 or higher, you will also need to delete the following file:."C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\uninstall.exe" /S If your N-able N-central version is 10.2 or higher, also run the following command:."C:\Program Files (x86)\N-able Technologies\Windows Agent\bin\NcentralAssetTool.exe" -d If your N-able N-central version is 10.1 or higher, run the following command (Administrative Command prompt Required):.Edit the C:\Program Files (x86)\N-able Technologies\Windows Agent\config\ApplianceConfig.xml file with Notepad or similar text editor:.Stop the Windows Agent Maintenance service.Install the Windows Agent using the customer/site specific installation.Make note of the Access Code, this will be your CustomerID.Select Administration -> Customers or if installing at a site select Administration -> Customers,.Select your service organization in the navigation tree, or if installing in a site select the customer level,.Create the customer in N-able N-central.NOTE: Also ensure you are using SYSPREP: This article will cover only the steps involving the Windows Agent and any other requirements for the cloning device will need to be followed per other involved software. ? Preparing a Clone Image With the Windows Agent (Prior to N-able N-central 2020.1).Our recommendation for installing the agent on newly deployed images is to use a post-deployment script to install the agent silently using the following guidelines:.At this stage the device has been cleaned up and will avoid potential duplicate devices or other issues when used to deploy a new image.Uninstall the N-able N-central Windows Agent (without turning the services back on)."C:\ProgramData\N-able Technologies\Windows Agent\config\ConnectionString_Agent.xml".Delete the following file (if it exists):.Uninstall PME by uninstalling the following from Add/Remove Programs:.
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